Automation tools
- IVR available with integrations to payment gateways delivers inbound automated voice recordings and DTMF or voice menus, combined with Real-Time Analytics, ASR, and TTS
- Templates allow users to define different media which may be integrated with JODO Cloud system for campaign Operations.
- Chat-Bots interactive, Agent-less communications for FAQ and enhanced user experiences.
- Single Sign-On Combines communication channel controls with CRM’s to provide a single environment for agents to help customers.
Real-Time Monitoring
Stay on top of everything with JODO real-time monitoring for your enterprise and contact center, Jodo provides real-time monitoring of all metrics that are important to your enterprise like total agents logged in, abandoned calls, not available agents, average waiting time, talk time, hold time, wrap-up agents, and total calls handled for all agents handling Inbound calls.
Use real-time monitoring to easily track and improve call center performance, and ensure quality service for your customers.
Recording
Provides the functionality to append search-criteria based information to recording files, for ease of reference and storage/retrieval, including CRM fields and IVR options, etc.
The screen capture functionality allows recording of the agent’s desktop screen for monitoring, training and recording purposes.